Billing and Subscriptions in TestOwl

To open it, go to Settings → Billing. For what each plan includes, see Plans & Usage.

Choosing a plan

Click Choose a plan (or Change plan if you already have one) to open the plan page. It shows the Starter, Pro, and Scale plans side by side with a Monthly / Annual switch. Annual billing shows the lower monthly-equivalent price, and you're billed for the year up front. Prices on the plan page are shown in US dollars; the currency you actually pay in is decided at checkout (see below).

Each card lists what the plan includes. Use the comparison table to see every limit and feature side by side.

Subscribing for the first time

1. 1
   Add a billing profile (see below). You need one before you can subscribe.
2. 2
   Pick a plan and interval, then click the button on that plan's card (for example Choose Pro).
3. 3
   In the checkout window, confirm the plan, choose the profile to bill (Billed To), and optionally enter a coupon code.
4. 4
   Review the price summary and click Pay. A secure Razorpay window opens to complete the payment.
5. 5
   TestOwl verifies the payment and activates your plan. Your project's limits change immediately.

Your first plan starts a recurring subscription that renews automatically each month or year until you cancel it.

Currency and tax

Your billing profile's country decides how you pay:

• India — prices are in INR, inclusive of 18% GST, and you receive a GST invoice.
• Everywhere else — pay by international card, billed in USD with no GST, and you receive an invoice.

Final tax is confirmed on your invoice.

Coupons

If you have a coupon code, click Have a coupon code? in checkout and enter it. TestOwl shows your savings before you pay. Depending on the coupon, the discount applies to your first payment only, for a limited number of billing cycles, or for as long as you stay on the plan. While a discount is active, the Billing tab shows the coupon and, when it has an end date, when the price returns to normal — and you get a reminder shortly before.

Billing profiles

A billing profile holds the details printed on your invoices. Manage them in the Billing Profiles section of the tab: add, edit, or delete profiles, and choose which one to bill at checkout.

Changing your plan

When you already have a subscription, the plan page offers the right option for each direction:

If a downgrade would put your project over the new plan's limits (for example more environments than it allows), TestOwl warns you first. Existing items keep working — you just can't add more until you're within the new limits.

A scheduled change appears as a card on the Billing tab with the date it takes effect. Click Cancel Scheduled Change to stay on your current plan. If you started a prorated upgrade that hasn't been paid yet, its payment link stays valid for 24 hours and can be cancelled from the Billing tab.

Cancelling

Cancelling stops the subscription from renewing. Click Cancel Subscription on the subscription status card and confirm. You keep your plan until the end of the period you've already paid for, and the card shows Cancels at period end with the date. Changed your mind? Click Undo Cancellation before that date to keep the subscription active.

If a payment fails

If a renewal payment can't be collected, the Billing tab shows Payment failed, you (the Owner) are notified in the app and by email, and the project becomes read-only until the payment problem is resolved. Your tests, reports, and history are kept. See Notifications.

Billing cycle, history, and invoices

Once you have a subscription, three sub-tabs appear on the Billing tab:

• Billing Cycle — a calendar showing your current period and the date of your next charge.
• History — a timeline of billing events such as payments received, plan changes and scheduled changes, cancellations, refunds, and failed payments, with the amount and who made the change.
• Invoices — every invoice and credit note with its number, amount, and issue date.

For each invoice you can Download PDF or Re-send by email. When re-sending you choose the billing email on file or another email address. If a payment is refunded, a matching credit note is issued.

Billing statuses

Next steps